Always trying to see the bright side, I often think about and observe the positive outcomes of our economic state. Soon, I may document those observations so I can remember all the “when I was your age…” stories for my own children. For today, I will cover the return of customer service. Unfortunately, I haven’t been one of those people to demand great customer service. If I get poor service somewhere, I simply don’t return. I know I should share my experience, but… I’m busy and I don’t. I am never looking for bad service – I rarely notice it, in fact. Good, friendly, enthusiastic service always stands out and that is because it is rare. In Atlanta, we have Quik Trips. Everytime you walk into a Quik Trip, you get greeted warmly and enthusiastically. You feel every last person working there truly wants your business and is happy to be there providing a great experience – even pre-recession.
As we make our way through the current recession, I can’t help but notice how much those who once took me for granted are now embracing me. I have gotten the friendliest, most accomodating, above and beyond service from my bank, my insurer, my retirement account provider, my gym, my car repair shop and other service providers and retailers.
Every once in awhile we need to be reminded to not take customers who spend their hard-earned money with us for granted. We can thank the recession for bringing that to our attention.
Post brought to you by Jill Myrick of Meeting to Win, LLC. New sales team meeting topics provided weekly.
